Higher Logic Case Close Policy: 3 Business Days
In order to continue to provide proactive and transparent client support, Higher Logic has instituted a new case close policy: If we do not receive a case comment from you within 3 business days, we will close out the case. You may email CCSupport@higherlogic.com
with the case number to request that the case be reopened. Please click here
to read the full policy, the reason for the change and FAQs.