Many businesses are looking to adapt and stay relevant with customers and members. To better understand customers' needs and sentiment, many organizations are leveraging fast data from the online community to deliver a better customer experience. This session will focus on how organizations can leverage real-time data from the online community. Hear from a panel of experts about how their online community platforms have become a wealth of insights for understanding member needs and responding with relevant offerings. Learn how data insights from the community are becoming a critical channel for understanding how to deliver relevant content, products, and services that resonate with members and provide value.
This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider.