Reinvent Support Communities: How to Expand Ticket Deflection to Revenue Growth

When:  Nov 17, 2020 from 4:30 PM to 5:15 PM (ET)
Associated with  Higher Logic Super Forum
If you have a support community, you know it can effectively provide self-service and reduce support costs. But your customers are expecting more from you every day. They don’t just want break-fix answers. They also want strategic help, best practices, and peer-to-peer advice. Are you capitalizing on an online community’s ability to meet this wide range of customer needs? With the right strategy, your community can do even more than ticket deflection – like build loyalty and increase retention. Join us to learn how you can expand your community from a cost-reduction tool to a strategic element of your company’s growth strategy.

Presenter:  Heidi Staats, Sr. Manager of Sales Engineering, Higher Logic

CAE Credits:

This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider


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