It was so amazing to see everyone and feed off of the infectious Super Forum energy last week! If you were in any of my three sessions, in each I suggested some small tasks you could do, starting today, to improve your community. I wanted to share with all of HUG, whether you were there in-person or not. You can listen to the recordings when they are uploaded and reach out to me or my co-presenters if you would like any additional information. Best of luck with implementing all of the new ideas you gathered from other Higher Logic clients and the superb Orange Army team.
Slides: A Community Manager's Year
1. Concentrate on tasks that fall in Quadrant 2 (are non-urgent and important)
2. Develop a process for triaging Quadrant 1 tasks (urgent and important)
3. Take a good hard look at your community. Since we get so emotionally involved in our communities, it may be helpful to ask one of your team members for another set of eyes. If you made some new community manager friends at Super Forum, maybe switch communities and give each other feedback.
4. There are still 3 months left in 2014 - where do you want to be by then?
5. Monthly reporting - Just do it.
6. Start using automation rules so your community can keep working while you sleep.
7. The best communities have the following characteristics: they have advanced management processes, provide opportunities for members to play leadership roles and have involvement from the C-suite or Board...think about how you can make that happen.
Slides: Communities: Collaborative Technology for Management and Governance - with Patrick Vulgamore
1. Audit your current board/committee management and communication process
2. Anticipate your adoption challenges, critics and champions
3. Test the waters with the powers that be regarding instituting governance standardization through your Connected Community
4. Overcome your fears of standardization
Slides: So You Want To Launch an Open Forum - with Kelly Flowers-Steggles
1. Audit the need for or the state of your Open Forum
2. Explore how your Open Forum can help your organization achieve its strategic goals
3. Have the "owner" of your Open Forum connect with other departments
4. Create an engagement strategy
5. Repeat the circular process of management, reporting and troubleshooting