Our Events


  • Webinar | Engaging Your Community With Personalization & Member Journey Mapping [12/4/2020]

    Dec 4, 1:00 PM - 2:00 PM (ET)
    Engaging Your Community With Personalization & Member Journey Mapping Attend this training from your desk -- no travel required. You'll learn how to combine the online communities' software capabilities with our engagement tactics and strategies for sustained community growth and success. You'll learn how to create a Member Journey Map and how to Personalize community site content and experience for your community members and measure the impact. Agenda:  Create a Member Journey Map for your Online Community Site.  How to apply advanced site security configurations using the Content Management System, Security Groups, and Automation Rules to Personalize the online community site experience for each member. How to measure the effectiveness of your Personalization and Journey Mapping efforts.  Your Higher Logic Academy Trainer: Lila Elliott | Senior Manager, Education | Higher Logic #Webinar #CMS #OnlineCommunities #member_engagement #CommunityManagerPath ​​​ ​​​​​​​​​​​ #AutomationRules #ContentManagementSystem

  • Higher Logic Academy Distance Learning : Basic | Online Communities [12/8/2020]

    Dec 8, 9:00 AM - 5:00 PM (ET)
    Join the Higher Logic Education Team for Distance Learning! This  free  distance learning training can be taken from your office or home -- no travel required. This Live training is  identical to the in-person Higher Logic Academy and has hands-on lab exercises, group discussions/brainstorming sessions, ample opportunities to ask questions of the instructor, and time to interact with and learn from fellow academy attendees.  Course Description & Objectives This course will provide you with the foundational technical skills and engagement strategies necessary to manage a Higher Logic Online Community site. You will learn about the New Admin Experience: Online Communities via hands-on exercises and access to a sandbox site to practice your technical skills. We’ll also explore the foundational community management skills needed to create a thriving and engaged site. And, you’ll discover what Community Key Performance Indicators (KPIs) to select and how to gather data and benchmark your community. Cost: Free Cancellation Policy: Please click here to visit our cancellation policy page. Detailed  Agenda: Click here to download a detailed course agenda and learning objectives.   Intended Audience: New Higher Logic Online Communities clients Existing Higher Logic Online Communities clients wishing to re-launch their community Bring Your Core Project Team: Higher Logic Academy Live is a "train the trainer" program. Please bring your core community project team.  Course Structure: Our training includes hands-on technical exercises and interactive strategy sessions in the morning and early afternoon. Then we have option office hours time with the instructor specific to individual projects. Schedule at a Glance: 8 am - 9 am Breakfast & Registration 9 am Training Starts | Morning Sessions : Pre-Lesson : New Admin Experience Getting Started – Platform Overview Lesson 1 : Platform Overview & Widgets  Lesson 2 : Increasing Engagement: Best Practices Lunch Afternoon Sessions Lesson 3 : Measuring Success: Data, Reporting & Benchmarking Lesson 4 : Basic Automation Rules Lesson 5: Site Security & Community Configuration 4 pm | Training Concludes 4-5 pm | Instructor Office Hours (Optional) How do I register? Simply add their registration to the cart on the right-hand side of this page. A confirmation email with your Zoom Meeting instructions will be sent to you. Please register yourself and any colleagues that will be attending the training so we can prep a lab environment for everyone. Questions? If you have any questions or trouble getting registered please email the Higher Logic Education Team or call us at (202) 360-4402 ext. 6 and we'll happily assist you. #CommunityManagement #Gamification #Launching #MarketingandCommunications #DistanceLearning #CommunityManagerPath #OnlineCommunities

  • Community Manager Office Hours

    Dec 8, 3:00 PM - 4:00 PM (ET)
    Over the course of 2020, we’ve been connecting with many  of  our customers (you!) . The most common theme is that you all enjoy learning, sharing and networking with your peers.    F or the next 3 weeks, we’re going to create a  dedicated time and space  to do that.  Let’s meet on  Tuesdays at 3pm ET .     The re   are two goal s:    Network with other community managers  and meet more industry leaders   Share tactical ways that you ’re  executing  c ommunity (tools, templates, processes, etc.) No experts. No panel.  Just   peer - to - peer discussion.    Can’t make this time?  Make sure to join the  Community Management Community  on HUG where we’ll be posting the recording and notes  to keep the conversation going.   Please do make sure to register so we know you're coming! 😊 #CommunityManagement #Content Management System

  • Higher Logic Academy Distance Learning: Advanced | Online Communities [12/10/2020]

    Dec 10, 9:00 AM - 5:00 PM (ET)
    Join the Higher Logic Education Team for Distance Learning! This  free  distance learning training can be taken from your office or home -- no travel required. This Live training is  identical to the in-person Higher Logic Academy and has hands-on lab exercises, group discussions/brainstorming sessions, ample opportunities to ask questions of the instructor, and time to interact with and learn from fellow academy attendees.  Course Description This course includes training on the  New Admin Experience -- Online Communities  and features hands-on exercises and access to sandbox site for practice.   This distance learning training is also focused on all things community management: strategy, engagement tactics, and technical tips to achieve your goals. Read below to see what Higher Logic Academy Live: Online Communities training has to offer. Course Objective: Attendees will discover how to implement the best practices for a successful launch (or re-launch) and grow their Higher Logic Online Community. Detailed  Agenda: Click here to download a detailed course agenda and learning objectives.   Cost: Free. Cancellation Policy: Please click here to visit our cancellation policy page. Intended Audience: Customers that have completed the Basic Online Communities course Bring Your Core Project Team: Higher Logic Academy Live is a "train the trainer" program. Please register no more than four members of your core community project team to this training so we have space for everyone to attend.  Schedule at a Glance: 9 am   ET Training Starts | Morning Sessions : New Content:  Using the New Page Designer New Content: Using the New Content Management System (CMS) New Content: Configuring Widgets using the New Page Designer Engagement Tactics Lunch 12-1pm ET Afternoon Sessions: New Content: Includes the New Admin Experience Interface Advanced Automation Rules Personalization & Advanced Site Security 4-5 pm ET Office Hours (Optional) 5 pm ET  Training Concludes How do I register? Simply add your registration to the cart on the right-hand side of this page. A confirmation email with your Zoom Meeting instructions will be sent to you. Please also register any colleagues that will be attending the training, so we can prep a lab environment for everyone. Questions? If you have any questions or trouble getting registered please email the Higher Logic Education Team or call us at (202) 360-4402 ext. 6 and we'll happily assist you. #CommunityManagement #Gamification #Launching #MarketingandCommunications #CommunityManagerPath #OnlineCommunities #DistanceLearning ​

  • Marketing & Membership Office Hours

    Dec 10, 3:00 PM - 4:00 PM (ET)
    Over the course of 2020, we’ve been connecting with many of  our customers (you!) . The most common theme is that you all enjoy learning, sharing ,  and networking with your peers.    F or the next 3 weeks, we’re going to create a platform to do that.  Let’s meet on  Thursdays  at 3pm ET .     The re are two goal s:    Network with other Marketing and Membership leaders  and meet more industry leaders   Share tactical ways that you ’re  executing Marketing & Membership (tools, processes,  strategies  etc.) No experts. No panel.  Just pee r- to - peer discussion.    Can’t  make  this time? Be sure to join the  Marketing  Automation Product  Community   on HUG where we’ll be posting the  recording  and notes  to keep the conversation going.

  • Webinar | Segment, Seed, & Subscribe Your Community for Success [12/14/2020]

    Dec 14, 2:00 PM - 3:00 PM (ET)
    Segment, Seed, & Subscribe Your Community for Success Attend this training from your desk -- no travel required. Discover how to segment and select the right mix of communities on your site. You'll also learn how to properly seed your communities so you get your community members engaged and connecting on your community site. And finally, we'll explore the different subscription options and how to auto-subscribe your community members.    Agenda:  How to segment and target the right mix of communities/content on your site. Learn how to perform a community audit and how and when to consolidate or sunset your communities.  Discover how to generate the seed questions and content your community needs to thrive and how to use it.   How to select the right auto subscription option for your members-- Daily Digest, Real Time, Consolidated Daily & Weekly, Topic-Based . Your Higher Logic Academy Trainer: Lila Elliott | Senior Manager, Education | Higher Logic #DataDashboards #Webinar #OnlineCommunities #member_engagement #CommunityManagerPath ​​​ ​​​​​​​​​​​​​

  • Community Manager Office Hours

    Dec 15, 3:00 PM - 4:00 PM (ET)
    Over the course of 2020, we’ve been connecting with many  of  our customers (you!) . The most common theme is that you all enjoy learning, sharing and networking with your peers.    F or the next 3 weeks, we’re going to create a  dedicated time and space  to do that.  Let’s meet on  Tuesdays at 3pm ET .     The re   are two goal s:    Network with other community managers  and meet more industry leaders   Share tactical ways that you ’re  executing  c ommunity (tools, templates, processes, etc.) No experts. No panel.  Just   peer - to - peer discussion.    Can’t make this time?  Make sure to join the  Community Management Community  on HUG where we’ll be posting the recording and notes  to keep the conversation going.  

  • Marketing & Membership Office Hours

    Dec 17, 3:00 PM - 4:00 PM (ET)
    Over the course of 2020, we’ve been connecting with many of  our customers (you!) . The most common theme is that you all enjoy learning, sharing ,  and networking with your peers.    F or the next 3 weeks, we’re going to create a platform to do that.  Let’s meet on  Thursdays  at 3pm ET .     The re are two goal s:    Network with other Marketing and Membership leaders  and meet more industry leaders   Share tactical ways that you ’re  executing Marketing & Membership (tools, processes,  strategies  etc.) No experts. No panel.  Just pee r- to - peer discussion.    Can’t  make  this time? Be sure to join the  Marketing  Automation Product  Community   on HUG where we’ll be posting the  recording  and notes  to keep the conversation going.   Make sure to RSVP so we know you'll be there!

  • Q1 Marketing Automation Maintenance (IZ-Pro-US, IZ-Pro-Canada, RM-Enterprise)

    Feb 19 - 20, (ET)
    This maintenance window is for our Marketing Automation products. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .

  • Q1 Online Community Maintenance (Workspace 5 & Integrated Workspace 6)

    Feb 19 - 20, (ET)
    This is the Q1 2021 Maintenance Window for the Online Community Suite. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .

  • Q2 Marketing Automation Maintenance (IZ-Pro-Canada, IZ-Pro-US, RM-Enterprise)

    May 21 - 22, (ET)
    This maintenance window is for the Marketing Automation Product. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .

  • Q2 Online Community Maintenance (Workspace 5 & Integrated Workspace 6)

    May 21 - 22, (ET)
    This maintenance window is for the Online Community Product. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .

  • Q3 Marketing Automation Maintenance (IZ-Pro-Canada, IZ-Pro-US, RM-Enterprise)

    Aug 20 - 21, (ET)
    This maintenance window is for the Marketing Automation Products. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .

  • Q3 Online Community Maintenance (Workspace 5 & Integrated Workspace 6)

    Aug 20 - 21, (ET)
    This maintenance is for the Online Community product. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .

  • Q4 Marketing Automation Maintenance (IZ-Pro-Canada, IZ-Pro-US, RM-Enterprise)

    Nov 19 - 20, (ET)
    This is the maintenance for the Marketing Automation product. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .

  • Q4 Online Community Maintenance (Workspace 5 & Integrated Workspace 6)

    Nov 19 - 20, (ET)
    This is the maintenance for the Online Community product. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .