Our Events


  • Welcome Keynote and Awards

    Nov 9, 1:00 PM - 1:30 PM (ET)
    Let's kickoff Super Forum 2020 with a bang! Hear from our Leadership team on how we're helping you build, retain and grow your members. There will be Keynotes from our CEO, Kevin Boyce, and our Chief Customer Officer, Jay Nathan. We'll end with our "All About You" Customer Award Winners. Featuring : Kevin Boyce, Chief Executive Officer, Higher Logic Jay Nathan, Chief Customer Officer, Higher Logic Click Here to View the Recording of the Session #Association ​

  • Fireside Chat

    Nov 9, 1:30 PM - 2:15 PM (ET)
    Jeff Breunsbach leads a Q&A style session. He'll be joined by Kevin, Jay, Heather and James to talk more about how 2020 has changed the community and engagement landscape. Featuring : Kevin Boyce, Chief Executive Officer, Higher Logic Heather McNair, Chief Community Officer, Higher Logic Jay Nathan, Chief Customer Officer, Higher Logic Rob Wenger, Executive Chairman, Higher Logic James Willey, Chief Product Officer, Higher Logic Click Here to View the Recording of the Session #Association ​

  • Ask the Expert: Hosting Live Community Events

    Nov 9, 3:00 PM - 3:45 PM (ET)
    After hosting Ask the Experts events for over two years, CFP Board has learned a lot about the best way to run these events to maximize engagement with community members. In this session, hear CFP Board's strategy around the frequency of hosting events, planning timelines, gathering seed questions ahead of time, creating a calendar of topics and experts, and metrics to measure the success of your event. Presenter :  Amanda Zapata, Senior Marketing Specialist, CFP Board Click Here to View the Recording of the Session #Association ​​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • Deliverability Risks: What's Your Comfort Level?

    Nov 9, 3:00 PM - 3:45 PM (ET)
    Join Amanda DeLuke, deliverability analyst at Higher Logic, to learn more about email deliverability. She'll explain email sending best practices, deliverability risks, and things that can negatively affect your deliverability outcome. If email deliverability isn't something you've thought through before, this is your chance to get acquainted with a topic that can reap amazing rewards on your overall email engagement strategy, so don't miss out! Presenter :  Amanda DeLuke, Deliverability Analyst, Higher Logic Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  ​

  • Let's Build Community Programs That Our Members Want and Need

    Nov 9, 3:00 PM - 3:45 PM (ET)
    Innovation. Culture change. Customer retention. These business goals are simple to explain but much more complex to actualize. Luckily, your organizations’ community is the ideal connector between these types of complex business goals and your customers’ needs. In this session, you will learn how to develop, plan, implement, and measure community programs that are an integral part of your organization’s success. Presenter :  Courtney Howell, Community Manager, Association of Certified Fraud Examiners Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .   

  • Product Roadmap

    Nov 10, 1:00 PM - 1:30 PM (ET)
    Come join our product leaders on stage as they talk about how we're building our products to help you drive engagement and retention with your members. We'll talk about community, engagement and more... Featuring : David Jovel, Product Manager, Higher Logic Heather McNair, Chief Community Officer, Higher Logic Lizzie Urban, Product Manager, Higher Logic James Willey, Chief Product Officer, Higher Logic Click Here to View the Recording of the Session #Association ​

  • Special Interest Groups: Expanding The Value Of Your Community

    Nov 10, 2:00 PM - 2:45 PM (ET)
    More than ever, members are looking for ways to connect beyond what they find in your community. Allison Able & Shannon Emery will discuss what it takes to make special interest groups/affinity groups happen by sharing keys to success and lessons learned. Presenter 1 :  Allison Able, Sr. Community Manager, Higher Logic Presenter 2 :  Shannon Emery, Community Manager, Higher Logic Click Here to View the Recording of the Session #Association

  • Emergency Communities for Local Health: Building Internal and External Communities of Support Around

    Nov 10, 3:00 PM - 3:45 PM (ET)
    During the novel coronavirus COVID-19 outbreak in early 2020, The National Association of County and City Health Officials (NACCHO) took a new digital approach and immediately pivoted to support three online communities to connect local health department and improve internal staff communication. NACCHO was activated to a Level 3 (highest), full incident command structure, which meant that they were dedicating significant staff resources to the COVID-19 response. Attend this session to hear how NACCHO's communities played an important role in connecting local health officials to share important information, keep staff informed and engaged, and support members during uncertain times. Presenter :  Angie McPherson, Website Specialist, NACCHO Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .   

  • Putting Your Members at the Center of Your Communications Strategy

    Nov 10, 3:00 PM - 3:45 PM (ET)
    It’s entirely possible for organizations to believe their messaging is audience centric. The question is, does your audience feel that way? Get a fresh perspective on taking a strategic approach to craft messages that put your audience front and center, with inspiration from AARC and how they applied this technique to win back 800 members in 45 days. Presenter :  Vivian Swertinski, Sr. Marketing Automation Strategist, Higher Logic Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • Virtual Mentoring - How to Leverage Your Online Community to Provide Member Value

    Nov 10, 3:00 PM - 3:45 PM (ET)
    Mentoring is a key element of the member journey. But what does mentoring look like during a global pandemic? Leverage your online community! See how ASCE is rethinking the mentoring experience, using community resources, and automating the program with Higher Logic. Presenter :  Tirza Austin, Senior Coordinator, Online Community, American Society of Civil Engineers Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • Automated Campaigns: Progressive Steps to Scale for Growth

    Nov 11, 1:00 PM - 1:45 PM (ET)
    Teams of all sizes can maximize output by moving away from repetitive time-consuming email processing. Get inspired by hearing behind the scene details and lessons learned from association leaders who transformed team productivity by leveraging automated campaigns. Panelist 1 :  Rita Zimmerman, Communications Coordinator, American Inns Of Court Panelist 2 :  Kelly Gardner, Sr. Web Content Specialist, Web And New Media, American Physical Therapy Association Panelist 3 :  Vivian Swertinski, Sr. Marketing Automation Strategist, Higher Logic Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • Drive Membership with Digital Marketing

    Nov 11, 1:00 PM - 1:45 PM (ET)
    All associations seek ways to drive awareness and participation within their organization and leveraging digital marketing is an effective yet inexpensive way to do so. However, there are so many solutions and resources available that finding the one that is best to use can be overwhelming. In this presentation, we will share some of the success we have realized using Google Ads and Feathr to help drive membership and event participation, resulting in almost $300,000 of additional revenue to organizations. Presenter :  Kaitlynn Malinowski, Senior Marketing Associate, Innovatis Group Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • Making The Most of Your Community Digests

    Nov 11, 1:00 PM - 1:45 PM (ET)
    For most communities, your digests will be the keystone for user engagement. It's how they see what their peers are talking about, what's going on in your organization, and reminds them that your community exists and is worth visiting every day. That's why it's so important to understand what features the digest offers and how to make the most of them. This session will cover the differences between the different digest options, strategies for using announcements in digests, how to promote organizational goals in digests, advertising in digests, and customizing your digest to maximize engagement and minimize undesirable behavior. Presenter :  Simon Helton, Director of Membership and Community, ISTE Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • Creating a Safe Space for your Community Members

    Nov 11, 2:00 PM - 2:45 PM (ET)
    To assist with monitoring and addressing inappropriate behavior such as trolling, overly promotional or harassing posts, the American Association for the Advancement of Science developed robust protocols, canned responses and enhanced T&Cs to help make our community a safer space for members, working with our in-house human rights group. In our session, we will share the ins and outs of our protocols, and our best practices for having a more harmonized online space and what we found our biggest challenges and opportunities were. Presenter 1 :  Emileigh Clare, Assistant Director Member Engagement, American Association for the Advancement of Science Presenter 2 : Candace Freeman, Training and Quality Assurance Manager, American Association for the Advancement of Science Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  ​

  • Maximizing Benefit - Using Building Blocks of Effective Collaboration

    Nov 11, 2:00 PM - 2:45 PM (ET)
    With the growing use of purchasing platforms like Amazon, mobility platforms like Uber and social media platforms like Snapchat, the world (including your Association’s members) have become more dependent on collaboration. Presenter :  John Ehrig, Executive Director, Inventures, OSGi and OATC Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  ​

  • Product Spotlight: Beginner and Advanced Campaign Starter Kits

    Nov 11, 2:00 PM - 2:45 PM (ET)
    In this session, take a tour of the new out-of-the-box campaign starter kits now available in Communications Professional with Higher Logic Product Managers. Presenter 1 :  David Jovel, Sr. Product Manager, Higher Logic Presenter 2 : Jillian Casler, Product Manager, Higher Logic Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • From Stagnant to Relevant

    Nov 11, 3:00 PM - 3:45 PM (ET)
    As a first time CEO/Executive Director coming into a national association that had not seen any changes to its business model, technology, membership services, etc., I was met with a wave of needs and feedback. At the core the association was in the midst of an identify crisis; was the association's purpose still relevant. Join this session to hear how a first time executive leveraged voice of customer data, marketing, and strategy to evolve a stagnant association. Presenter :  Amber Huston, Executive Director, National Association for Campus Activities Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • Stump the Experts

    Nov 11, 3:00 PM - 3:45 PM (ET)
    We're joined by veterans of community and membership to bring a peer-driven Q&A session. Jeanne, Tirza, Lila and Catherine will be talking about all they've learned as we bring them questions that may just stump them. Panelist 1 :  Jeanne Martinez, Online Services Administrator, International Legal Technology Association Panelist 2 : Tirza Austin, Manager Online Community, American Society of Civil Engineers Panelist 3 : Lila Elliott, Senior Manager, Education, Higher Logic Panelist 4 : Catherine Hackney, Principal Consultant, Confident Communities Consulting, LLC Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  ​

  • Telling & Selling Your Story — and Why It Matters Now More than Ever

    Nov 11, 3:00 PM - 3:45 PM (ET)
    Sharing your organization’s story is more important now than ever. We’re not talking about the dry “About Us” story you currently feature on your website. We’re talking about the exciting, compelling story that inspires your constituents to join, act, share, and give. Learn how to convert your organization's mission and history into something your members and customers will identify with — and want to become a part of. Presenter 1 :  Justin Prevatte, CEO, Theme Logic Presenter 2:  Anna Baker, Founder & President, Three Story Strategies, LLC Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .    ​

  • Leveraging Fast Data from Online Communities

    Nov 11, 4:00 PM - 4:45 PM (ET)
    Many businesses are looking to adapt and stay relevant with customers and members. To better understand customers' needs and sentiment, many organizations are leveraging fast data from the online community to deliver a better customer experience. This session will focus on how organizations can leverage real-time data from the online community. Hear from a panel of experts about how their online community platforms have become a wealth of insights for understanding member needs and responding with relevant offerings. Learn how data insights from the community are becoming a critical channel for understanding how to deliver relevant content, products, and services that resonate with members and provide value. Presenter :  Julie Sciullo, CEO, Association Analytics Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • Leveraging Video to Drive Engagement for your Virtual Event and Yearlong

    Nov 11, 4:00 PM - 4:45 PM (ET)
    In 1949, Joseph Campbell published the book, The Hero with a Thousand Faces. In it, Campbell reveals his discovery that myths from around the world and for all of recorded history with powerful influence all followed a similar pattern - The Hero's Journey. Today, The Hero's Journey powers your favorite movies and books and has become a key to modern marketing. In a world of intense technology change, this ancient story framework can guide us to effective communications and engagement. Presenter :  Michael Hoffman, CEO, Gather Voices Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  ​

  • The Conference Hall is Closed: Why the Integration of Community and eLearning is Critical Right Now

    Nov 11, 4:00 PM - 4:45 PM (ET)
    With learning almost entirely online and every event seeming to have the word “virtual” in the title, it’s become more imperative to have an online strategy to fill the void of canceled events. In this session, CommPartners CEO, Rich Finstein, will share strategies for leveraging the synergy and integration between your community and LMS. In doing so, organizations have the opportunity to reach new participants, create loyal followers, and move their communities to greater levels of engagement. Rich will cover Community + LMS integration strategies, utilizing community to support your virtual conference, and bringing community to your webinar programs. In this session, you will: • Gain insights into the value of community + eLearning • Learn tips to create engagement points within your LMS and during your next virtual event • Understand the potential in peer-to-peer learning Presenter :  Richard Finstein, Chief Executive Officer, CommPartners Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .    ​

  • Australia Kick-Off

    Nov 12, 9:00 AM - 9:02 AM (AEDT)
    Higher Logic's Australian Country Manager, Robert Barnes will kick-off Super Forum Australia. Featuring : Robert Barnes, Country Manager - APAC, Higher Logic Recording Not Yet Available #Association #Australia

  • Welcome Session

    Nov 12, 9:02 AM - 9:27 AM (AEDT)
    Featuring : Kevin Boyce, Chief Executive Officer, Higher Logic Jay Nathan, Chief Customer Officer, Higher Logic Click here to view the recording of this session #Australia

  • Product Roadmap

    Nov 12, 9:30 AM - 10:00 AM (AEDT)
    Come join our product leaders on stage as they talk about how we're building our products to help you drive engagement and retention with your members. We'll talk about community, engagement and more... Featuring : David Jovel, Product Manager, Higher Logic Heather McNair, Chief Community Officer, Higher Logic Lizzie Urban, Product Manager, Higher Logic James Willey, Chief Product Officer, Higher Logic Click here to view the recording of this session #Australia

  • How to Sustain Community Engagement Year-Round

    Nov 12, 10:15 AM - 10:45 AM (AEDT)
    Featuring : Laura Coscarelli, Sr. Customer Experience Enablement Manager, Higher Logic Click Here to View the Recording of the Session CAE Credits: This session is eligible for .5 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  #Australia #Australia

  • Engagement Benchmark Score Discussion

    Nov 12, 10:50 AM - 11:20 AM (AEDT)
    Featuring : Ryan Casey, Sr. Product Manager, Higher Logic Recording Not Yet Available #Australia #Australia

  • Building a Community – Expanding our Member Value Proposition

    Nov 12, 1:00 PM - 1:45 PM (AEDT)
    Featuring : Joanna Matthew, Head of Member Services, Financial Planning Association of Australia Hear how FPAA built their online community and expanded their value proposition to their members. Hear about: • Member feedback that drove the project • Getting internal buy-in • Implementation challenges • Organic growth • Measure against initial goals • Future plans Click Here to View the Recording of the Session CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  #Australia #Australia

  • The Engagement Playbook of the Future: Strategies for Sticky Communities

    Nov 12, 1:00 PM - 1:45 PM (ET)
    Communities show long-term engagement growth across industries, which begs the questions: What are the most successful communities doing right? Which tactics are they using to keep users coming back? Why are some communities ‘stickier’ than others? We sifted through hundreds of communities’ data for insight on these questions, then extensively tested (and re-tested) new strategies and techniques based on that research until we found the magic combinations that unlocked success. An engagement strategy based on conventional wisdom is not enough to effectively carry an association and its members into the future. Stop learning by trial and error. Learn data-based, proven tactics and strategies to create thriving communities and how to encourage member activity and keep them coming back. Presenter 1 :  Emily Stamm, Sr. Community Manager, Higher Logic Presenter 2 :  Annie Moncure, Sr. Community Manager, Higher Logic Presenter 3 :  Sara Maloney, Community Manager, Higher Logic Presenter 4 :  Shannon Emery, Community Manager, Higher Logic Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • Digital Value: The Invisible Onboarding Machine

    Nov 12, 2:00 PM - 2:45 PM (AEDT)
    Featuring : Alex Nugent, Digital Communications Coordinator, Australian Human Resources Institute Click Here to View the Recording of the Session CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  #Australia

  • Align -> Automate -> Activate!

    Nov 12, 3:00 PM - 3:45 PM (ET)
    Learn how the Illinois Association of School Business Officials aligned their member demographics with online actions and behaviors across their integrated Higher Logic ecoscape to automate their most impactful calls-to-action. Hear some practical and goal-driven strategies to mobilize your integrated community and email data to help curate topics of value, as well as identify and activate members interested in attending events, creating content, becoming ambassadors or contributing financially. Presenter 1 :  Rebekah Weidner, Sr. Copywriter/Content Strategist, Illinois ASBO Presenter 2 :  Josh Slyman, Community Manager, Higher Logic Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  ​

  • Onboard, Renew, and Win Back Members with Automation

    Nov 12, 3:00 PM - 3:45 PM (ET)
    Take control of your automated campaign strategy with brand new campaign template workflows. Join us for an up-close view of our best practice automated campaign workflows to help nurture the membership lifecycle. Created to help you drive process efficiencies while providing audiences with timely communication, this session will help you get the most out of campaigns during this increasingly resource-strapped time. We will share the importance and application of three key campaigns (on-boarding, renewal and lapsed member), while sharing tips and tricks on campaign strategy along the way. Presenter :  Jillian Casler, Product Manager, Higher Logic Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  ​​

  • Product Spotlight: Q&A and Mobile

    Nov 12, 3:00 PM - 3:45 PM (ET)
    In this session, take a tour of Q&A and mobile features for community with Higher Logic Product Managers. Presenter :  Lizzie Urban, Product Manager, Higher Logic Click Here to View the Recording of the Session #Association ​

  • No Skill Required: Easy Accessibility Improvements Anyone Can Make

    Nov 12, 4:00 PM - 4:45 PM (ET)
    We’re not web designers, but with just a few small changes we made a huge impact on the overall accessibility of our online community. Learn how web accessibility creates a better experience for all members of your community and how you can make simple, impactful changes to improve your site. No coding skill required. Presenter :  Lauren Kocher, Sr. Manager of Community Engagement, ISTE Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  ​

  • Web Leading: The New Web Tracking

    Nov 12, 4:00 PM - 4:45 PM (ET)
    If you're using web tracking, are you using it to its full potential? Web leading is the next generation of web tracking. It involves taking your tracking information and turning it into actionable data you can use to lead your customers through the web to what they want, when they want it. Get the tools you need in this session, with case studies and examples you can start using right away. Presenter :  Beth Arritt, Staff Vice President Marketing, American Association of Airport Executives Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • What’s Working Now: Adapting your Strategy to Drive Engagement and Revenue

    Nov 12, 4:00 PM - 4:45 PM (ET)
    With the absence of in-person events, associations are challenged with finding new ways to drive engagement with their audiences and to recapture lost revenue. Join us for this informative session to learn more about the top tips, latest tools and newest trends to overcome these challenges. We’ll review how to leverage technology and tools like member journeys, personalization, website analytics, virtual events and member apps in a holistic approach to adapt your strategy. We’ll also review real examples of associations utilizing these tools with tremendous success. Presenter 1 :  Dan Scheeler, Executive Vice President, Client Engagement, Results Direct Presenter 2:   Michael Jones, VP Mobile Technology, Results Direct Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  ​

  • Core Concepts of Marketing Automation

    Nov 13, 1:00 PM - 1:45 PM (ET)
    Marketing automation is becoming a more common tool inside of the membership marketing toolbox. The question of “What is marketing automation?” has become “How should we be using marketing automation?” Join our marketing automation expert to delve into the concepts that build a strong foundational understanding of marketing automation, and get a little inspiration on how to get started! Presenter :  Shayna McGroggan, Marketing Automation Manager, Higher Logic Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • How to Use Higher Logic Online Community + Communications Together to Personalize the Member Journey

    Nov 13, 1:00 PM - 1:45 PM (ET)
    Wondering how to make the most out of your community and communications tools from Higher Logic? Attend this session to learn how you can create the ideal journey for your community members through the touchpoints that the Communications suite can provide. Achieve next-level engagement by using both platforms in tandem and get the most understanding of your community members. The techniques demonstrated in this session are designed to be out-of-the-box and ready for those customers looking to use both the Online Community and the Communication platform today or in the future. Presenter :  David Jovel, Senior Product Manager, Higher Logic Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  ​

  • Filling the Advocacy Well: Metrics for Healthy Growth

    Nov 13, 2:00 PM - 2:45 PM (ET)
    In this session, learn how to leverage a Customer Reference program earlier in the sales-cycle to guide prospects to deeper engagement, shortening time-to-close and increasing conversions. Build a new program built to increase visibility, honor commitments, and reduce customer fatigue. It's time the program starts working for you, not the other way around. Presenter :  Ari Hoffman, Director of Customer Advocacy, Coveo Solutions Inc. Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • Product Spotlight: Library

    Nov 13, 2:00 PM - 2:45 PM (ET)
    In this session, take a tour of new library enhancements for community with Higher Logic Product Managers. Presenter 1 :  Lizzie Urban, Product Manager, Higher Logic Presenter 2 :  Christopher Weaver, Product Manager, Higher Logic Click Here to View the Recording of the Session #Association ​

  • The Human Touch: Creating Relatable Marketing & Communications

    Nov 13, 2:00 PM - 2:45 PM (ET)
    Email automation software makes it easy for communicators to scale their messaging, but effective marketing and communication requires a thoughtful, human touch. During this session, we'll cover how and why you should be leveraging interests and personas in your new-member drip campaigns to engage new members during the critical onboarding period; how to build an email preference page that results in happier recipients and fewer unsubscribes; and how a dead-simple birthday campaign can drive sales (and maybe even help with your recruitment and reinstatement efforts). Presenter :  Scott Snider, Association Marketing Director, American Mensa Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • Fast Track Your Campaigns with Starter Kits

    Nov 13, 4:00 PM - 4:45 PM (ET)
    In this session, take a look at the new and improved Campaign Starter Kits within Communications Professional powered by Informz. Through learning to use Campaign Starter Kits, you will create automated campaigns in a flash that are infused with best practices and insights from Higher Logic’s top marketing strategists. Take a tour of the many Starter Kit types including welcome, event, renewal, engagement and more. You will leave this session with an understanding of how to configure a Starter Kit and inspiration to keep automating! Presenter :  Lyssa Jackson, Communications Trainer, Higher Logic Click Here to View the Recording of the Session #Association ​ CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider . 

  • Using Higher Logic to Power a Virtual Conference

    Nov 13, 4:00 PM - 4:45 PM (ET)
    Wondering how to run a virtual conference with your community? Attend this session to hear how MUSE International used Higher Logic's Online Community platform to successfully run a series of virtual conferences. They used strategies like gamification to entice and reward members for participating in events, microsites to build Virtual Homes for its vendor members to enable rich interactions with attendees and providing a valuable revenue stream to MUSE, and drove ongoing engagement. Presenter :  Brett Wangman, President, The Center for Association Growth (TCAG) Click Here to View the Recording of the Session #Association CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  ​

  • Welcome Keynote and Awards

    Nov 16, 1:00 PM - 1:30 PM (ET)
    Let's kickoff Super Forum 2020 with a bang! Hear from our Leadership team on how we're helping you build, retain and grow your members. There will be Keynotes from our CEO, Kevin Boyce, and our Chief Customer Officer, Jay Nathan. We'll end with our "All About You" Customer Award Winners. Featuring : Rob Wenger, Executive Chairman, Higher Logic Kevin Boyce, Chief Executive Officer, Higher Logic Jay Nathan, Chief Customer Officer, Higher Logic Click Here to View the Session Recording #Corporate ​

  • Fireside Chat

    Nov 16, 1:30 PM - 2:15 PM (ET)
    Jeff Breunsbach leads a Q&A style session. He'll be joined by Kevin, Jay, Heather and James to talk more about how 2020 has changed the community and engagement landscape. Featuring : Kevin Boyce, Chief Executive Officer, Higher Logic Heather McNair, Chief Community Officer, Higher Logic Jay Nathan, Chief Customer Officer, Higher Logic Rob Wenger, Executive Chairman, Higher Logic James Willey, Chief Product Officer, Higher Logic Click Here to View the Recording of the Session #Corporate

  • The Tortoise AND The Hare: Launch Your Community with a Bang, Without Sacrificing Staying Power

    Nov 16, 2:30 PM - 3:15 PM (ET)
    Plenty of community managers have learned (the hard way) that a big community launch can cause the lightning in a bottle effect - Where excitement runs high initially, but quickly loses its grip. But does that mean we are doomed to slow roll outs and quiet pilots? And what do you do when your leadership team wants to launch with a bang despite best practices? Join this conversation to learn best practices for balancing the best of both worlds. Georgina (Cannie) Donohue will discuss how to craft a phased launch plan for your community based on battle-tested approaches and hands-on suggestions. Learn how to tap into your early advocates to seed the community, create a controlled environment to establish the ideal member culture, and still get to throw a launch party. Presenter : Georgina (Cannie) Donahue, Online Community Lead, Pragmatic Institute CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  Click Here to View the Recording of the Session #Corporate

  • Product Roadmap

    Nov 17, 1:00 PM - 1:30 PM (ET)
    Featuring : Kate Cologna, Director of Product Marketing, Higher Logic Heather McNair, Chief Community Officer, Higher Logic Lizzie Urban, Product Manager, Higher Logic James Willey, Chief Product Officer, Higher Logic Click Here to View the Session Recording #Corporate

  • New Leadership: The Principles of Powerful Digital Leadership

    Nov 17, 2:00 PM - 3:00 PM (ET)
    For thousands of years and across cultures, humans have studied what makes great leaders. But as online leaders, we only have 37 years of personal and shared experience to guide our journey, and most of the tools have drastically changed in that short time. We know that leadership is critical to community success, whether online or offline. But what are the tools and competencies of great online leadership? This talk will give attendees a bird's eye view of how our roles as online leaders are transforming and the tools and competencies to succeed in our evermore digital, globalized environments. Presenter : Carrie Melissa Jones, Founder & Chief Community Strategist , CMJ, Inc. CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  Click Here to View Session Recording #Corporate

  • Creating an Equitable User Experience through Digital Culture

    Nov 17, 4:30 PM - 5:15 PM (ET)
    Building an online community is a large-scale change management initiative and a reflection of your organization’s digital culture. What happens when your organizational culture is not as diverse or inclusive as it should be? How do you manage the user experience’s balanced against strategic priorities or societal pressures? This discussion will examine the intersectionality between the elements of change management, DEI principles, and online community management to design an equitable user experience. Presenter :  Ashleigh Brookshaw, Manager, Community Engagement at American Society of Safety Professionals (ASSP) CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  Click Here to View the Session Recording #Corporate  

  • Reinvent Support Communities: How to Expand Ticket Deflection to Revenue Growth

    Nov 17, 4:30 PM - 5:15 PM (ET)
    If you have a support community, you know it can effectively provide self-service and reduce support costs. But your customers are expecting more from you every day. They don’t just want break-fix answers. They also want strategic help, best practices, and peer-to-peer advice. Are you capitalizing on an online community’s ability to meet this wide range of customer needs? With the right strategy, your community can do even more than ticket deflection – like build loyalty and increase retention. Join us to learn how you can expand your community from a cost-reduction tool to a strategic element of your company’s growth strategy. Presenter :  Heidi Staats, Sr. Manager of Sales Engineering, Higher Logic CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  Click Here to View the Session Recording #Corporate  

  • Building a Community from the Ground Up

    Nov 18, 1:00 PM - 1:45 PM (ET)
    At a cybersecurity software company, getting buy-in for a community that is open to all see was not easy. In this session, learn about the journey Chris took to build a open support community from the ground up. That journey includes building a reason why community should exist, working with legal, getting marketing to help with UI/ UX and how we got buy-in from multiple teams. Then, hear how to start getting customers involved with community content. Presenter :  Christopher Detzel, Global Community Manager, Imperva CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  Click Here to View the Recording of the Session #Corporate

  • Product Spotlight: Q&A, Library, and Mobile

    Nov 18, 2:00 PM - 2:45 PM (ET)
    In this session, take a tour of Q&A, library, and mobile features for community with Higher Logic Product Managers. Presenter 1 :  Lizzie Urban, Product Manager, Higher Logic Presenter 2 :  Christopher Weaver, Product Manager, Higher Logic Click Here to View the Recording of the Session #Corporate

  • Empowering Community Builders in Your Organization with a Center of Excellence

    Nov 18, 3:00 PM - 3:45 PM (ET)
    Many organizations have small community teams building and managing growing community ecosystems. Once an organization sees how a community can support their lines of business, everyone wants one! But communities are not a "build it and they will come" solutions; they take resources and hard work. Enter a Center of Excellence (COE)! In this session, Jim Storer from The Community Roundtable explores what a COE is and how organizations are building them to support their community efforts. Janet Stiles from the Associations of American Medical Colleges shares how they've developed and leveraged a COE at her organization. Attend this session to learn: • The difference between cross community resources and community management services • How to start small and grow your COE over time • Why change and flexibility is a feature, not a bug, of most COEs Presenter 1 :  Jim Storer, Co-Founder, The Community Roundtable Presenter 2:  Janet Stiles, Sr. Director, Member Engagement, Association of American Medical Colleges CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  Click Here to View the Recording of the Session #Corporate

  • Affinity Groups: Expanding The Value Of Your Community

    Nov 18, 4:00 PM - 4:45 PM (ET)
    More than ever, members are looking for ways to connect beyond what they find in your community. Allison Able & Shannon Emery will discuss what it takes to make special interest groups/affinity groups happen by sharing keys to success and lessons learned. Presenter 1 :  Allison Able, Sr. Community Manager, Higher Logic Presenter 2 :  Shannon Emery, Community Manager, Higher Logic CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  Click Here to View the Recording of the Session #Corporate

  • Managing an Enterprise Support Community

    Nov 19, 1:00 PM - 1:45 PM (ET)
    Walk through the basics of creating customer expectations for community first support within the Enterprise and providing the tools to successfully integrate with your back end service desk. Presenter :  Jason McClellan, Sr. Manager and Platform Administrator of Global Community, Broadcom, Inc. CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  Click Here to View the Recording of the Session #Corporate

  • Stop Telling Marketing to Go Away

    Nov 19, 1:00 PM - 1:45 PM (ET)
    The last thing you want is for other parts of the business to come marching in, hawking their wares to your community members right? Except that you do. This presentation explains how community teams and marketing/product teams can work together to extend the value they provide to members and the organization. Presenter :  Marjorie Anderson, Founder, Community by Association   CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  Click Here to View the Recording of the Session #Corporate

  • Building Your Group of Champions to Become Your Army

    Nov 19, 4:00 PM - 4:45 PM (ET)
    Networking is such a personal activity; it is not a one size fits all practice. Most people get bogged down in the details and miss out on the foundation of how to build and retain an effective network. At the end of the day, no one cares WHAT you do, but do you know them, like them or trust them? Learn how to save time by recognizing the best strategic partners and effective follow up best practices. Presenter :  Ashley Owens,  Networking Concierge, Ashley Assists, LLC CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  Click Here to View the Recording of the Session #Corporate

  • Filling the Advocacy Well: Metrics for Healthy Growth

    Nov 20, 1:00 PM - 1:45 PM (ET)
    In this session, learn how to leverage a Customer Reference program earlier in the sales-cycle to guide prospects to deeper engagement, shortening time-to-close and increasing conversions. Build a new program built to increase visibility, honor commitments, and reduce customer fatigue. It's time the program starts working for you, not the other way around. Presenter:  Ari Hoffman, Director of Customer Advocacy, Coveo Solutions Inc. CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  Click Here to View the Recording of the Session #Corporate

  • Translating Customer Commentary into Revenue: Practical Applications of Advanced Text Analytics

    Nov 20, 2:00 PM - 2:45 PM (ET)
    Your online community generates a wealth of data – but how can organizations extract actionable insights from online conversations to optimize customer experience, understand emerging customer needs, and innovate for the future? Join Higher Logic’s data analytics partner, ORI, for a practical and tactical discussion on how cutting-edge, omni-source text analytics can enable quick response to reduce customer frustration, reduce customer churn, inform decision-making for product/service roadmaps, and surface ideas and innovation for future growth.  Topics will include: * How to maximize the ROI of online community forums using AI-based text analytics * An overview of the key building blocks of successful AI-based text analytics, including natural language processing (NLP), sentiment analysis, and level of effort detection * Keys to success in AI-based text analytics projects * Sample outcomes from extracting insights from ALL data sources to truly understand a “day in the life” of customers Presenter :  Lesley Boucher, Vice President, ORI Click Here to View the Recording of the Session #Corporate ​

  • Social Care The Future of Community, Social and Support

    Nov 20, 3:00 PM - 3:45 PM (ET)
    As we observe emerging trends amongst our Clients, a hybrid model is emerging as our Clients accelerate & / or turbo charge their Digital journey. Over the last 20 years, the online community space has continued to grow and evolve. This evolution was greatly impacted by the growth of public social media platforms that we all use today. But these are still communities in their own right. Community is really becoming the epicenter of engagement as the world moves to digital. A normal query, a discussion amongst a peer group, the need for Tech Support, the internal and external knowledge base….everything is on the Community now or at-least that is the intent. The Community is now a thriving environment ...like a Marketplace requiring constant attention, innovation and maintenance. This is where Social Care comes in to make it happen. In the past year, we have seen that social platforms and communities have continued to evolve even more. This evolution has now grown to where the work that community managers, social managers, support managers, and marketing managers do is all intersecting around the same customers, just in different stages of a customer journey. As more organizations realize this, a need for combined process and team is also more critical than ever and this is Social Care. The combination of Social media monitoring, Community with the power of CRM is a true game changer. Presenter :  John Summers, Senior Manager, Community and Social Practice, Grazitti CAE Credits: This session is eligible for .75 CAE credits for those who attend the Zoom session live. Higher Logic is an Approved CAE Provider .  Click Here to View the Recording of the Session #Corporate ​

  • Distance Learning : Basic | Online Communities [3/9/2021]

    Mar 9, 9:00 AM - 5:00 PM (ET)
    Join the Higher Logic Education Team for Distance Learning! This  free  distance learning training can be taken from your office or home -- no travel required. This Live training is  identical to the in-person Higher Logic Academy and has hands-on lab exercises, group discussions/brainstorming sessions, ample opportunities to ask questions of the instructor, and time to interact with and learn from fellow academy attendees.  Course Description & Objectives This course will provide you with the foundational technical skills and engagement strategies necessary to manage a Higher Logic Online Community site. You will learn about the New Admin Experience: Online Communities via hands-on exercises and access to a sandbox site to practice your technical skills. We’ll also explore the foundational community management skills needed to create a thriving and engaged site. And, you’ll discover what Community Key Performance Indicators (KPIs) to select and how to gather data and benchmark your community. Cost: Free Detailed  Agenda: Click here to download a detailed course agenda and learning objectives.   Intended Audience: New Higher Logic Online Communities clients Existing Higher Logic Online Communities clients wishing to re-launch their community Course Structure: Our training includes hands-on technical exercises and interactive strategy sessions in the morning and early afternoon. Then we have option office hours time with the instructor specific to individual projects. Schedule at a Glance: 9 am Training Starts | Morning Sessions : Pre-Lesson : New Admin Experience Getting Started – Platform Overview Lesson 1 : Platform Overview & Widgets  Lesson 2 : Increasing Engagement: Best Practices Lunch Afternoon Sessions Lesson 3 : Measuring Success: Data, Reporting & Benchmarking Lesson 4 : Basic Automation Rules Lesson 5: Site Security & Community Configuration 4 pm | Training Concludes 4-5 pm | Instructor Office Hours (Optional) How do I register? Simply click the RSVP button in the upper right-hand side of this page. A confirmation email with your Zoom Meeting instructions will be sent to you. Please have every attendee on your team RSVP separately so that we may create a sandbox for each attendee. Questions? If you have any questions or trouble getting registered please email the Higher Logic Education Team or call us at (202) 360-4402 ext. 6 and we'll happily assist you. #CommunityManagement #Gamification #Launching #Marketing and Communications #DistanceLearning #CommunityManagerPath #OnlineCommunities #OnlineCommunity(Discussions,Libraries,Directory,Blogs,etc.) #AutomationRules #ContentManagementSystem #NewAdminExperience

  • HUG Connect & Community Event Series: Sponsors & Exhibitors

    Mar 9, 3:00 PM - 4:00 PM (ET)
    Join us for the HUG Connect & Community Event Series where we will be tackling virtual events or conferences. In this edition, we will be talking about sponsors & exhibitors.  Come ready to chat about: Do you include sponsors & exhibitors in your virtual event? What do you do for your sponsors & exhibitors in your virtual conference?  What lessons have you learned? Join us and talk about all things virtual events over this series! We will start in the larger room & then break out into smaller rooms. #HUGConnectCommunity ​

  • Distance Learning: Advanced | Online Communities [3/11/2021]

    Mar 11, 9:00 AM - 5:00 PM (ET)
    Join the Higher Logic Education Team for Distance Learning! This  free  distance learning training can be taken from your office or home -- no travel required. This Live training is  identical to the in-person Higher Logic Academy and has hands-on lab exercises, group discussions/brainstorming sessions, ample opportunities to ask questions of the instructor, and time to interact with and learn from fellow academy attendees.  Course Description This course includes training on the  New Admin Experience -- Online Communities  and features hands-on exercises and access to sandbox site for practice.   This distance learning training is also focused on all things community management: strategy, engagement tactics, and technical tips to achieve your goals. Read below to see what Higher Logic Academy Live: Online Communities training has to offer. Course Objective: Attendees will discover how to implement the best practices for a successful launch (or re-launch) and grow their Higher Logic Online Community. Detailed  Agenda: Click here to download a detailed course agenda and learning objectives.   Cost: Free. Intended Audience: Customers that have completed the Basic Online Communities course Schedule at a Glance: 9 am   ET Training Starts | Morning Sessions : New Content:  Using the New Page Designer New Content: Using the New Content Management System (CMS) New Content: Configuring Widgets using the New Page Designer Engagement Tactics Lunch 12-1pm ET Afternoon Sessions: New Content: Includes the New Admin Experience Interface Advanced Automation Rules Personalization & Advanced Site Security 4-5 pm ET Office Hours (Optional) 5 pm ET  Training Concludes How do I register? Simply click the RSVP button in the upper right-hand side of this page. A confirmation email with your Zoom Meeting instructions will be sent to you. Please have every attendee on your team RSVP separately so that we may create a sandbox for each attendee. Questions? If you have any questions or trouble getting registered please email the Higher Logic Education Team or call us at (202) 360-4402 ext. 6 and we'll happily assist you. #CommunityManagement #Gamification #Launching #MarketingandCommunications #CommunityManagerPath #OnlineCommunities #DistanceLearning ​ #OnlineCommunity(Discussions,Libraries,Directory,Blogs,etc.) #AutomationRules #ContentManagementSystem #Microsites #NewAdminExperience #OnlineCommunities

  • HUG Connect & Marketing Event Series: Event Campaigns

    Mar 11, 3:00 PM - 4:00 PM (ET)
    This HUG Connect & Marketing Event Series, we will be talking about the all important Event Campaign! You've started the work getting your tools lined up, speakers wrangled, sponsors signed on, now you need to let your members or customers know by breaking through the noise to get them to sign up. We'll talk about: Best practices around event campaigns. How to drive attendance with your campaigns. Sharing tips & tricks along the way. Per the usual, we will start in our larger room and then break out into smaller rooms to connect with each other and share. #HUGConnectMarketing ​

  • HUG Connect & Community Event Series: Speakers & Presenters

    Mar 16, 3:00 PM - 4:00 PM (ET)
    In our HUG Connect & Community Event Series, we are taking a look at different parts of a virtual conference and learn from one another. In this HUG Connect, we are talking about speakers & presenters. Come ready to talk about these topics: How do you prepare your speakers & presenters? Did you change this up in 2020? How did you change it? What are you planning to do this year? We'll start in our main room, per the usual, and break out to share with each other! See you at the Connect. #HUGConnectCommunity ​

  • Distance Learning: Volunteer Manager/Customer Advocacy Manager [3/23/2021]

    Mar 23, 1:00 PM - 6:00 PM (ET)
    Join the Higher Logic Education Team for Distance Learning! This  free   distance learning training can be taken from your office or home -- no travel required. This Live training is  identical to the in person workshops and has hands-on lab exercises, group discussions/brainstorming sessions, ample opportunities to ask questions of the instructor, and opportunities to interact with fellow workshop attendees.  How do I register? Simply click the RSVP button in the upper right-hand side of this page. A confirmation email with your Zoom Meeting instructions will be sent to you. Please have every attendee on your team RSVP separately so that we may create a sandbox for each attendee. Questions? If you have any questions or trouble getting registered please email the Higher Logic Education Team or call us at (202) 360-4402 ext. 6 and we'll happily assist you. Volunteer Manager/Customer Advocacy Manager Workshop:  This training teach you how to correctly configure the Volunteer/Customer Advocacy module within the Online Communities platform.  We will also share mini case studies and examples of successful volunteer and customer advocacy programs and best practices you apply to your program to launch and sustain a successful program.   Course Objectives: Setup Volunteer/Customer Advocacy Types. Configure Volunteer/Advocacy application forms. Configure Volunteer/Customer Advocacy Point, run reports, and manage the Volunteer/Customer Advocacy dashboard. Launch and sustain a successful volunteer/customer advocacy program using best practices. Intended Audience: Customers that are licensed for or interested in the Volunteer/Customer Advocacy module [Online Communities] and need to launch or re-launch their Volunteer/Customer Advocacy program.  Customers that have basic proficiency in the Online Communities New Admin experience navigation.  Schedule at a Glance: 1pm Training Starts   Configuring Volunteer/Customer Advocacy Types Setting up Volunteer/Customer Advocacy Form(s) Managing Volunteer/Customer Advocacy opportunities.  Reporting, Dashboards, and Configuring Volunteer/Customer Advocacy Points. Best Practices, Mini Case Studies, and Examples. Optional Instructor Office Hours 5 pm Training Concludes 5-6 pm Instructor Office Hours (Optional) #DistanceLearning #ProductConfiguration ​​​ #OnlineCommunities #NewAdminExperienceOC #VolunteerManager #VolunteerManagementPrograms #AdvocacyManager ​​ ​ #OnlineCommunity(Discussions,Libraries,Directory,Blogs,etc.) #VolunteerManager

  • Webinar | Online Community | Ideation [3/25/2021]

    Mar 25, 2:00 PM - 3:00 PM (ET)
    All About Ideation The Ideation module allows Community Managers to solicit ideas from within your community and gives your members a place to submit, vote and comment, and track the progress of new ideas. Ideation can help gather and select event session submissions while making your community members feel invested in their contributions to the finished result.  During this Webinar You'll Learn: • How to setup Ideation .  • How to encourage your users to contribute ideas .  • How to select the ideas to implement and how to best communicate those decisions to your community • Mini Case Studies   --  Discover how fellow Higher Logic customers are using the Ideation module.   •  As always, we'll leave plenty of time for your questions and Ideas , so please bring them.  #Webinar #Ideation #CommunityManagement #OnlineCommunities ​​​​​​​​​

  • Q2 Marketing Automation Maintenance (IZ-Pro-Canada, IZ-Pro-US, RM-Enterprise)

    May 21 - 22, (ET)
    This maintenance window is for the Marketing Automation Product. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .

  • Q2 Online Community Maintenance (Workspace 5 & Integrated Workspace 6)

    May 21 - 22, (ET)
    This maintenance window is for the Online Community Product. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .

  • Q3 Marketing Automation Maintenance (IZ-Pro-Canada, IZ-Pro-US, RM-Enterprise)

    Aug 20 - 21, (ET)
    This maintenance window is for the Marketing Automation Products. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .

  • Q3 Online Community Maintenance (Workspace 5 & Integrated Workspace 6)

    Aug 20 - 21, (ET)
    This maintenance is for the Online Community product. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .

  • Q4 Marketing Automation Maintenance (IZ-Pro-Canada, IZ-Pro-US, RM-Enterprise)

    Nov 19 - 20, (ET)
    This is the maintenance for the Marketing Automation product. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .

  • Q4 Online Community Maintenance (Workspace 5 & Integrated Workspace 6)

    Nov 19 - 20, (ET)
    This is the maintenance for the Online Community product. Higher Logic performs regular maintenance each quarter across all its platforms. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our  Disaster Recovery & Business Continuity  ( DRBC ) process and to Higher Logic's  ISO 27001  compliance and  SOC 2 certification initiative .