How To: Add and Remove Community Members in a Member-Created Community

By Cristy Zuazua posted Jul 28, 2016 10:16 AM


Hi, all - since we've made a couple changes to the Settings section of the community landing pages, I thought it might help to show you how to add and remove community members from member-created communities. (Please note: for AMS-managed communities, all changes to membership will take place via your membership database and will be transferred to the Higher Logic side via the periodic sync.)

Adding Members

Navigate to your community landing page, click on the Settings button next to the community title, and click on the Add or Invite Others button:

Navigate to the Invite Others tab, and enter  the information for the user you wish to add and search for them in the directory. Once you see the user you want in the results, click the checkbox next to their name and click Add Selected to Invite List:

This will send an invite to that user for that community, but please note that they will not be added until they accept the invitation. If you want to add them immediately, you can check the box by their name when you reach the screen below and click the Add Immediately button:

If you have a large list of users you'd like to add to a community, you can email us at with an Excel spreadsheet of the users' names, emails, and addresses and we can bulk upload them for you. That's all there is to it!

Removing Members

Navigate to your community landing page, click on the Settings button next to the community title, and click on the Members link:

Click on the Remove Members tab, and type in the name of the user you'd like to remove:

Click the Remove Selected Members button and that members will be removed. You can also add and remove Administrators through the Administrators tab in this section.


#How To



Feb 01, 2018 12:46 PM

Hi, @Michael Dealey - sorry for not responding earlier! I'd have to see the community in question to explain, but feel free to email and put your question to my attention if you still need help Thanks!​

Nov 23, 2017 10:12 PM

We have an unmanaged community and I don't see the "Add or Invite Others" button.  Any idea why this would be?

Aug 16, 2016 02:03 PM

Hi, Kirk - yes, if you take a manual action but have an Automation Rule in place, the Rule you created will override the manual action the next time it runs, so please do be aware of that. Thanks!

Aug 16, 2016 01:49 PM

Cristy, Thank you for this guide!

Question - if we use this method to immediately add a contact to a community plus have an automated rule to add members of a designated security group, will the rule override the manual action taken to add the contact if not part of the security group?

Aug 15, 2016 02:55 PM

Hi, Peg - the best way would be to impersonate that member and go into their inbox and delete the invite. Not fancy, but it'll get the job done! Or just add them immediately, then immediately remove them. Thanks!

Aug 15, 2016 02:53 PM

Cristy, is there a way to un-invite someone if they do not respond to the original invitation within a certain time period?

Aug 03, 2016 03:32 PM

Cristy, this is awesome! Thank you for taking the time to write this out- very helpful :)