Powered by Edu Blog: Reduce Unanswered Posts & Boost Your Engagement Benchmark Score

By Lila Elliott posted Jul 24, 2020 08:02 PM


Does Anyone Know the Answer? 

As Community Managers, facilitating the response to unanswered Discussion posts is a great way to boost your overall engagement and site satisfaction, increase your Engagement Benchmark Score (EBS), and ensure that your community members will keep coming back time and again (and posting too!). 

The mission this Powered by EDU Blog is to help you squash, quell, obliterate, annihilate, and (most importantly) get responses to those unanswered posts. 

We'll be using the Unanswered Posts Report and Unanswered Posts Widget to do so. These tools will help you wrangle your unanswered posts and hold your Staff accountable for answering posts or tracking down a subject matter expert who can. These tools are also helpful for your Community Champions/Ambassadors if you've tasked them with responding to Discussion posts. 

Intrigued with all the possibilities around our Feed Widgets and how they can help you face community management challenges?
Then, take our Wonderful World of Widgets On-Demand Course. And read more about them in our Widgets -- Vehicles for Dynamic Content knowledge base article.

1 comment



Aug 06, 2020 10:07 AM

I like this unanswered posts widgets for our ambassadors.  However, I have found that if I include the MORE link, it doesn't take them to more unanswered posts within the community they are in, but instead to my most recent post for all communities.  Is there a way to narrow this to only the community the ambassador is in?