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Hello from your HUG Community Manager!

By Shannon Emery posted Jun 19, 2019 10:49 AM


Hi HUG! 

My name is Shannon Emery and while I’ve been in the background here on HUG, I wanted to officially announce myself as your HUG Community Manager.

Over the years, HUG has been run by passionate Higher Logic employees who created this vibrant community. I am amazed by the discussions, knowledge sharing, and more. Now we are going to give HUG a hug. 

Two arms holding an orange heart

Pretend HUG is the heart.

Before I go further, here’s a bit about me.

In my previous role, I consolidated, developed, and nurtured a 60,000-member community for nonprofit professionals using software and solutions. I’ve done almost everything one can do in community management: analytics, engagement campaigns, proving ROI, even some chair dancing, and I love each and every aspect.

I strive to keep the member at the center of any initiative or project that I kick off. This is your community after all. Without you, I’m just shouting into the void.

Comic courtesy of Poorly Drawn Lines – one of my favorite cartoons.

On a personal note, I have been described as a calculating but very nice person with an infectious energy. I’ve decided I’m the bubonic plague of cheerfulness at this point. I am rarely without a smile on my face and find each person I talk to incredibly fascinating.

I love to travel, have an adorable dog, and a partner that keeps me grounded and is key at getting me to disengage when I’m 20 minutes into a conversation with a LYFT driver. People have interesting stories, what can I say.

Here's the dog because if you take nothing away from this post, it should be Hermione's face:

Hermione looking away
All of that being said, I cannot wait to make HUG even better than it is today. Keep an eye out – exciting things are ahead!

Say hello in the comments below if you’ve made it this far! I would love to connect with each of you.

See you all around the HUG!




Dec 20, 2019 11:44 AM

Jun 28, 2019 01:56 PM

Hi, Shannon.

I am new to Higher Logic and getting ready to launch soon. Never done this before so crossing my fingers everything goes well. 

Jun 20, 2019 11:00 AM

@Sue Garrity - People often stumble over it even though HP has been around for a long time. We named her that on purpose - her middle name is Pomona after Professor Sprout because the HP love runs deep in my house.

Jun 20, 2019 10:58 AM

We obviously know how cool Shannons are @Shannon Homolka! Always love running into another Shannon and glad I could brighten your day even in a small way.​

Jun 20, 2019 10:55 AM

Ohhh, new communities!! Good luck with getting ready and then launching your community @Ragan Cohn! I'm always happy to chat if you want additional advice, etc. I'm also really good at cheering people on so I can get my pom poms ready too. ​

Jun 20, 2019 10:52 AM

I do have a certain affinity for that furry face @Victoria Smiley! I'm excited to make HUG even better for you all as well!​

Jun 20, 2019 10:51 AM

Now that's the truth @Anne-Margaret Olsson! Out of the shadows and into the light! :)​

Jun 20, 2019 10:50 AM

She is pretty adorable @Kelli Romero! I get to see her in 8 days and there are going to be so many snugs. Glad you're enjoying experience with us so far! ​

Jun 20, 2019 10:49 AM

So glad to have you on as a client @Kathy Cilia! Excited to have you be part of HUG so you can get what you need to be successful.​

Jun 20, 2019 08:46 AM

Thanks for the dog shot - and I love the name Hermione.  Still remember the funny way my daughter pronounced it when the HP books first came out.

Jun 19, 2019 02:02 PM

Hi Shannon! Great name. It's great to meet you and thank you for brightening the day with the photo of your cute pup.

Jun 19, 2019 01:36 PM

Hi, Shannon! Nice to "meet" you here. Looking forward to seeing what's next! Still in early stages of our own community, so excited to learn more and more from you and others here.

Jun 19, 2019 01:23 PM

Hi Shannon,

Thanks for sharing the photo of Hermione! Puppy photos always make my day. And thanks for your post -- I look forward to seeing what you'll be doing to enhance HUG for all us users. 


Jun 19, 2019 01:10 PM

It's about time you introduced yourself :)  LOL

So excited to have you a part of our HUG community!  Welcome!!

Jun 19, 2019 11:27 AM

Hi Shannon! Adorable dog! We have been a HL user since 2016 and we are loving every minute of it!

Jun 19, 2019 11:23 AM

Hi, AMT is new to Higher Logic and we are looking forward to working with you to help build our communities.