Asia Pacific HUG

 View Only
  • 1.  How to turn off comments on a particular thread

    Posted Mar 03, 2021 05:29 PM
    Hi All,

    We have a thread happening on one of our online communities that is getting a little out of hand. 

    I don't want to delete the thread but I do want to close off comments. Is it possible for me to close of comments to that thread?

    thanks

    ------------------------------
    Natasha Horlin
    Membership Manager
    Diabetes QLD
    ------------------------------


  • 2.  RE: How to turn off comments on a particular thread

    Posted Mar 03, 2021 09:10 PM
    Hey there @Natasha Horlin, I am sorry to hear the thread has gotten out of hand but brilliant that you have a strategy you're keen to implement to improve community culture.

    As a super admin you should be able to close the thread by clicking the drop down (next to reply) on a post within the discussion and clicking "close thread" -


    It is best practice in community management to post within the thread before hand informing members that the thread will be closed as the conversation is no longer positively impacting the wider community (or whichever reason has caused the closure).

    I hope this is useful, have a lovely arvo!


    ------------------------------
    Bree Stewart
    ------------------------------



  • 3.  RE: How to turn off comments on a particular thread

    Posted Mar 03, 2021 09:19 PM
    Hi Bree,

    Thank you for your response.

    I have made a post about why we are closing it. But the only options i have are below.


    ------------------------------
    Natasha Horlin
    Membership Manager
    Diabetes QLD
    ------------------------------



  • 4.  RE: How to turn off comments on a particular thread

    Posted Mar 03, 2021 09:43 PM
    Hey there again! @Natasha Horlin
    Apologies here's some further information regarding enabling this option - 

    Close & re-open posts

    Super Admins and Community Admins can close and re-open discussion posts. When a discussion post is closed, it is still visible to users, but they cannot add a reply.

    The Show Close Thread Option parameter is not enabled by default, so you have to enable it on the Discussion Thread View widget for discussions, as shown below.

    When the feature is toggled on, admins will see a Close Thread option in each discussion's dropdown menu, as shown below.

    Here's further info as well! 



    ------------------------------
    Bree Stewart
    Community Manager
    Higher Logic - Australian Team
    ------------------------------



  • 5.  RE: How to turn off comments on a particular thread

    Posted Mar 04, 2021 01:05 AM
    Thank you Bree,

    My apologises but I have looked on the links and how you turn the closed open on looks very simple but I can't find any where to edit any widgets.

    Thank you

    ------------------------------
    Natasha Horlin
    Membership Manager
    Diabetes QLD
    ------------------------------



  • 6.  RE: How to turn off comments on a particular thread

    Posted Mar 04, 2021 09:57 PM
    Heya @Natasha Horlin, the joys of figuring out tech :) I believe you may need to actually place the discussion thread view widget on the page. To do this as a super admin click "edit this page" and drop the widget in, see below:


    Search for the 'discussion thread view widget' and drop it in.


    Once placed on your page, click the little edit icon button (pencil over square) and you'll see the option as above to enable closed thread :)

    If this still does not look right you can always reach out to support here too. I hope this is helpful!




    ------------------------------
    Bree Stewart
    Community Manager
    Higher Logic - Australian Team
    ------------------------------



  • 7.  RE: How to turn off comments on a particular thread

    Posted Mar 04, 2021 10:14 PM
    Thank you Bree done thank you

    ------------------------------
    Natasha Horlin
    Membership Manager
    Diabetes QLD
    ------------------------------