Asia Pacific HUG

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  • 1.  Automation rules - reading the daily digest

    Posted Aug 10, 2021 03:53 PM

    We launched 15 months ago with no strategy or plan and coming up with a strategy now. 

    We have roughly 9,000 people who read the daily digest each day but in the last 6 months only 2000 who have logged in and 400 who have ever made a post.

    Of course I will focus on trying to convert the logged in to making a post but I would also like to focus on the 9,000 people who read and don't log in.  I think a large element of this for our members is they don't know how to.

    Question can you do an automation rule or create a list of people who have opened or often open the daily digest?



    Natasha Horlin
    Membership Manager
    Diabetes QLD

  • 2.  RE: Automation rules - reading the daily digest

    Posted Aug 10, 2021 05:03 PM

    Hey Natasha,


    To maximise a response from HUGgers who have tread this path before you, I'd recommend also posting your question in the Community Management community – here is the link -


    There are over 2000 members of that community as opposed to the smaller cohort in the Asia Pacific HUG.  Tagging @Lisa Agic and @Bree Stewart as I am sure they have some insights into tactics that may help you achieve your goal.




    Robert Barnes, CAE (He/Him/His)
    Country Manager – APAC
    t. +61 2 8310 7942
    m. +61 404 471 991 |


    My time is available to you -




    Higher Logic Australia respectfully acknowledges the Traditional Owners of the land on which we work and learn, and pay respect to First Nations Peoples and their elders, past, present and emerging.



  • 3.  RE: Automation rules - reading the daily digest

    Posted Aug 10, 2021 05:32 PM
    Thank you Robert ill do that now.

    Thank you

    Natasha Horlin
    Membership Manager
    Diabetes QLD

  • 4.  RE: Automation rules - reading the daily digest

    Posted Aug 13, 2021 02:22 AM
    Hi @Natasha Horlin

    Thank you for your post.

    I think there are a number things at play here which I have outlined below:

    • Were your members made aware that they would be receiving a Daily Digest each day when you launched and what it includes and how to use it?
    • Have you checked how many members have accepted your Terms & Conditions since launch? Have you got your T&C's automation & conversion rule scheduled for those who clicked on the community URL but didn't accept the T&C's?
    • Have you been posting Community Tips on how to use the platform? When we launch a new community we immediately post 'Tip Tuesdays' which are brief step by step instructions with screen shots on how the platform functionality works so your members feel confident about using the platform.
      • Example Tips include:
        • Upload Your Profile Picture & Bio
        • How to Follow Content of Interest
        • Community Digest Email Notifications
    • Do you have a 'Welcome New Member' automation & conversion rule setup ​​that includes information about the Community and the Daily Digest and a link to your FAQ's? Or have you created your own one pager on how to use the platform. Have you checked out our Client Example Library in HUG.

    Automation Rule Criteria for Daily Digest Open Rates:
    I'm afraid that there is no automation rule criteria that includes members that have opened the Daily Digest and not logged in.

    You could however, use your custom options in your digest to add in custom links or use Banner Advertisements or Post Advertisements to help drive members to login to the community. Create an initiative in these other spaces for additional calls to action (CTA's) that you know will grab the attention of your members so they would not want to miss out!

    Here is a screen shot in admin and here are the support article links that may assist:

    Please let me know how you go.


    Lisa Agic

  • 5.  RE: Automation rules - reading the daily digest

    Posted Aug 15, 2021 06:00 PM
    Hi Lisa,

    Thank you for your reply. Yes to some of that but I think we need to do it all again. 

    I am sort of starting again with a lot of that stuff now so your suggestions are extremely helpful.

    Thank you 


    Natasha Horlin
    Membership Manager
    Diabetes QLD