@Gary Williams - great question. There is a couple of things here and I am happy to lend my thoughts. I am sure other customers or some of our Community Managers will lend their experiences to the discussion.
@Lisa Agic @Bree StewartWhen implementing a new community the T&Cs users are asked to agree to when they first login are owned by CMA. While we will share a template to build from, it is just a guide to what has been used before by all our community customers. The final version however is those T&Cs your organisation wants users to abide by and it is very much guided by the use case for the community.
For example, a small medical college where their members (specialist doctors) may be talking about cases they are handling will have signed up to T&Cs from that organisation which specifically reminds them they are not to ever identify a patient in a conversation. However, one of our customers supporting users of a software product will have perhaps more T&Cs guiding behaviour and conduct within the community. A trade association will have terms to mitigate anti-trust risks.
This in turn helps inform your preferred moderation guidelines and how they will be implemented by your Community Manager. There are default moderation guidelines based on best practices and experience and there is the flexibility for your community manager to impose moderation in accordance with CMA policy. As you learn more about the engagement and behaviour of users, then you can adapt moderation rules and processes accordingly.
This means your own legal advice can inform your organisation's decisions about the T&Cs and the moderation rules making it specific to CMA.
In the broader
Community Management community here in HUG I am sure you will find further examples to assist.
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Robert Barnes CAE
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Original Message:
Sent: Feb 24, 2021 17:52
From: Gary Williams
Subject: Liability for Australian Communities
Hi everyone
We are just configuring HL communities for the first time, and are wondering if others have considered liability issues for communities based in Australia. A legal colleague has pointed out that the Australian legal environment (particularly with our more limited protection for defamation) is quite different from US laws - and I presume the default HL T&Cs are built from within the USA Context. What is your moderation policy in light of Australian law?
If you have any samples, or legal opinions to share, I'd be most grateful,
Thanks in advance,
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Gary Williams
CMA
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