Asia Pacific HUG

Hi There,

I'm a new client of of Higher Logic's and just starting to establish our platform. 
I work for CPA Australia, one of the largest accounting bodies globally. I understand there are a couple of other CPA organisations using the Higher Logic platform.

I was hoping to connect with the community managers that operate the other CPA platforms (or related businesses)  to understand how they handle or have set the rules of engagement around fielding  technical policy questions.

There is some concern with our teams that we may be inundated with technical policy questions and clarifications that we may not have the capacity to address all in an efficient manner. 

My question is, how have you handled a situation like this? Is there a way you have set the expectations in your community to minimize the volume or help field some of the questions? have you relied on your members to answer these questions and if so, what if members are contributing with incorrect information etc. 

Would love to understand your tactics or if you have experiences similar challenges?

Cheers

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Nick Berry
Digital Marketing Manager
CPA Australia

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Hi @Nick Berry

Thank you for posting your question. This Asia Pacific HUG community will only connect you with our Online Community users in the Asia Pacific region so can I suggest you also post (copy & paste) to the Community Management community as this will connect you with all our Online Community users world wide.

Cheers for now,

Lisa Agic 

Your Asia Pacific HUG Community Manager

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Lisa Agic
lagic@higherlogic.com
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Original Message:
Sent: May 14, 2020 19:12
From: Nick Berry
Subject: Question for other CPA organisations

Hi There,

I'm a new client of of Higher Logic's and just starting to establish our platform.
I work for CPA Australia, one of the largest accounting bodies globally. I understand there are a couple of other CPA organisations using the Higher Logic platform.

I was hoping to connect with the community managers that operate the other CPA platforms (or related businesses)  to understand how they handle or have set the rules of engagement around fielding  technical policy questions.

There is some concern with our teams that we may be inundated with technical policy questions and clarifications that we may not have the capacity to address all in an efficient manner.

My question is, how have you handled a situation like this? Is there a way you have set the expectations in your community to minimize the volume or help field some of the questions? have you relied on your members to answer these questions and if so, what if members are contributing with incorrect information etc.

Would love to understand your tactics or if you have experiences similar challenges?

Cheers

------------------------------
Nick Berry
Digital Marketing Manager
CPA Australia

------------------------------

@Nick Berry - I recall New Jersey CPA Society being one of the more active and tech savvy organisations as well. I remember working with them also as they use Aptify as their AMS/CRM. You might find some great tips from some of their team if you search and connect with them on HUG.   ​

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Robert Barnes
rbarnes@higherlogic.com
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Original Message:
Sent: May 14, 2020 19:12
From: Nick Berry
Subject: Question for other CPA organisations

Hi There,

I'm a new client of of Higher Logic's and just starting to establish our platform.
I work for CPA Australia, one of the largest accounting bodies globally. I understand there are a couple of other CPA organisations using the Higher Logic platform.

I was hoping to connect with the community managers that operate the other CPA platforms (or related businesses)  to understand how they handle or have set the rules of engagement around fielding  technical policy questions.

There is some concern with our teams that we may be inundated with technical policy questions and clarifications that we may not have the capacity to address all in an efficient manner.

My question is, how have you handled a situation like this? Is there a way you have set the expectations in your community to minimize the volume or help field some of the questions? have you relied on your members to answer these questions and if so, what if members are contributing with incorrect information etc.

Would love to understand your tactics or if you have experiences similar challenges?

Cheers

------------------------------
Nick Berry
Digital Marketing Manager
CPA Australia

------------------------------