Crowdsourcing Support in a Web 2.0 World

When:  Oct 16, 2013 from 2:00 PM to 3:00 PM (ET)

Support is expensive. One way to reduce the cost is to “crowdsource” the answers to customers’ questions. Organizations that have a community of customers already have access to a large number of potential subject matter experts. Integrating this community into the support process can yield better service and support results, and with little expense for a brand.

Customers should be encouraged to get their questions answered by:

  • Searching the community and support knowledgebase for an existing answer
  • Posting questions to the community discussion group
  • Escalating posts to a support ticket for a resolution

A private online community combined with reliable customer service software can become a valuable source of real-time feedback on products and services, and aid in development of new subject matter experts and loyal fans.

Register now to learn strategies which will save your organization time and resources by simply crowdsourcing support.