Expert Advice

Online community moderation is an aspect of online community building that might seem obvious – but in reality, it requires some planning, perspective, and patience. Without preparation, something as simple as moderating your community can turn into a huge headache. While this won’t be a complete look at creating an online community moderation process, these are some 201-level moderation best practices to help you when you have to make difficult decisions. A large part of becoming a good moderator is knowing how to strike the balance between controlling conversations to maintain order and stay on topic, contributing to make sure conversations continue and ...
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Getting your online community members to participate and engage is one of the most important parts of a community manager’s job. You’ve got lots of tools to help you do this, like creating engaging content , driving traffic to the community , gamification – but one of the most useful tools is the automation rule. Automation rules make your job easier – and help you create more impressive results. They’re one of the reasons why everyone asks you, “How do you get so much done every day?” But before we get too far, let’s define what automation rules are: An automation rule is a logic-based rule that, among other possible actions, can trigger an email to ...
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Hi HUG! I'm here with a new way for you to connect with others here in HUG! Exciting, right? We're calling them Office Hours to start but this will be dedicated space & time for you to connect with other community & marketing experts. Maybe we'll come up with a jazzier name later but for now Office Hours will work. What are Office Hours? Each week there will be time dedicated to Community Manager Office Hours and Marketing & Membership Office Hours. The goal for each office hours is to network with other experts & share what you're working on. That's it - just good old peer-to-peer discussion & connecting. Ready to sign ...
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