HUG Buzz

Welcome to HUG Buzz, our client newsletter. Every issue is developed to bring you the latest community articles, updated product information and strategic tools you need to keep your users engaged, informed and happy. Check out the trove of archived HUG Buzz editions below.


March 2016

Learn about SAE International’s community refresh and about making your community accessible for everyone. Plus — searching just got easier, with our new faceted search feature.

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December 2015

We’ve released new consolidated daily and weekly digests, highlighted in the feature story. Also check out some new SNAP! Trainings, Super Forum recordings and product enhancements like anonymous posting, email address checks and privacy controls.

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2015 Super Forum Edition

Catch up on all the Super Forum 2015 highlights in this special issue. This year’s event was all about how people power communities. Read summaries on our thought leaders keynotes, find recaps of breakout sessions, including our new Volunteer Manager, Automation Rules & more.

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October 2015

Download the new 2015 Community Benchmarking Report! Read stories on making member communications effective and our Voice of the Customer handbook. Product enhancements include new design themes and activity sync module updates.

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August 2015

Read about Higher Logic’s new Volunteer Manager Module and Volunteer Experience eBook. Resources include writing great community manager job descriptions and beta testing guides. Product enhancements feature new mentoring reports.

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June 2015

See what to expect for our 6th Annual HUG Super Forum. Read stories on setting up Google Tag Manager, new badges and the 2015 State of Community Management Report. Product enhancements include website accessibility and automation rules.

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April 2015

Learn about KPIs for your community – what metrics matter for measuring success? Featured articles include conference engagement strategies and page layout design options. Product enhancements offer info on automation and community management services.

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February 2015

Want to learn how to prepare your community for Millennials? Check out other stories on understanding bootstrap and responsive design and using badge artwork. Product enhancements include automation rules for engaging and a new volunteer report.

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December 2014

Need help thinking big picture? Check out “A Year in the Life of a Community Manger.” Featured stories include generating revenue streams and a mentoring guide. Product enhancements provide details on our new support of HTTPS.

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October 2014

Learn about the changing face of volunteerism, and don’t forget to read our 2014 Community Benchmarking report and top community management tips. Product enhancements include responsive design and our Widget Builder.

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2014 Super Forum Edition

Read a recap of our very successful 5th Annual HUG Super Forum. Get caught up in featured sessions like our famous 45 in 45, widgets and automation rules, driving community engagement through gamification and more.

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August 2014

Learn about the 2014 HUG Super Forum, with feature stories about handling community detractors, engagement tips and the first Community Benchmarking Report. Product enhancements include Bootstrap and Reply by Email.

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June 2014

Read about Andy Steggles’ musts for onboarding success, with feature stories on email deliverability, event registration and a new admin onboarding resource. Product enhancements include automation, discussions functionality and new reports.

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April 2014

Read about Andy Steggles’ top secrets to motivating members, with feature stories about promoting community content, revenue partners and marketing your site better. Product enhancements include Bootstrap details and new email statistics report.

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February 2014

Read about Andy Steggles’ tactics for engaging new members, with feature stories about driving traffic to your community, enabling auto-login and cool community management tips. Product enhancements include an updated Microsites blogging platform.

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December 2013

Learn about the 2013 HUG Super Forum highlights, with two keynotes featuring Marcus Sheridan and the rise of mobile apps. Additional session wrap-ups include content marketing, measuring engagement and the 7 deadly sins for community management.

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November 2013

Check out 2013 HUG Super Forum highlights, with keynotes from Marcus Sheridan and the rise of mobile apps. Session wrap-ups include content marketing, engagement and community management sins.

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All Higher Logic clients should receive HUG Buzz, but you're in control of your subscription settings. Didn't get your copy, but want to? Let us know!

Do you have HUG Buzz feedback?  Email Angelika Lipkin, Director, Client Services.