I've been living and breathing online communities for just about 20 years now.
While community manager at Professional Photographers of America, I was featured in ASAE Associations Now and Higher Logic's "Faces of Your Community" leadership series. I was a HUG MVP, spoke at Super Forum 2013 on the psychology of community management, served on the Product Advisory Council, and was awarded Community of the Year at Super Forum 2014. I joined Higher Logic to kick off its Community Management Services department in March of 2015.
Now that I'm wearing orange, I'm thrilled to help Higher Logic clients build thriving, successful communities. Please feel free to message me if you ever have questions about community management, especially as it pertains to tactical psychology and that magical neologism: ROI.
When I'm not building community, you can find me reading science fiction novels curled up next to my dog, Junebug.