1. What is this AI chatbot, and how does it work?
The AI chatbot is an advanced search tool that helps community members quickly find relevant information. It uses Retrieval-Augmented Generation (RAG), a modern way of searching that retrieves documents from content contributed to the community and presents answers in a conversational format. It also leverages a large language model to enhance responses when appropriate.
2. What is RAG, and how is it different from traditional search?
RAG is just a smarter way to search. Traditional search engines return a list of documents based on keywords, leaving you to sift through them. RAG works by retrieving the most relevant documents and generating a summarized response while citing the sources. This means you get direct answers with references to the original content.
3. Does the chatbot create new knowledge?
No, the chatbot does not create new knowledge. It [primarily] retrieves and summarizes information from trusted sources within the community. [The chatbot can also answer general industry-related questions using the pre-trained data in the LLM—but only when no more relevant community-generated content is available.]
4. What sources does the chatbot use to generate answers?
The chatbot retrieves information from:
• The content contributed to the community (e.g., past discussions, blogs, uploaded documents)
• Official resources of the organization
• [The LLM’s pre-trained data, but only if it is relevant and no better community or official content exists. Rest assured, this is data that the model was pre-trained with and DOES NOT mean that the model is being trained on your data.]
5. Is my past content being used without my permission?
No, your contributions remain protected. The AI does not store or reuse your past content beyond the specific response it generates in the moment. It functions just like a search engine that pulls up relevant posts but does not retain any information afterward.
6. How does the chatbot keep my interactions safe and confidential?
The chatbot is powered by [Azure OpenAI or IBM watsonx], which has industry leading security measures in place. This helps ensure that every request is processed securely and guarantees that the AI does not learn from your questions or the content that was contributed to the community.
7. Will my contributions be credited if they are used in an answer?
Yes! Since the chatbot retrieves relevant documents for the community, it will provide references to the original sources when applicable. This ensures transparency and allows members to see where the information is coming from.
8. Can I request that my past content not be used?
Since the chatbot only retrieves existing content from within the community, like a search engine, your content is handled in accordance with our community terms and conditions. Please reach out to us at [contact us email] if you have questions.
9. What happens if the chatbot can’t answer my question?
If the chatbot is unable to provide a satisfactory answer, you can use our “Ask Your Fellow Humans” feature! Our community of experts in [our field] are all gathered together in this forum. The perfect place to ask the experts.
[10. Is this replacing human moderators or customer support?
No, the chatbot is meant to assist, not replace, human engagement. It helps answer common questions quickly, but members can still connect with experts and moderators for complex discussions.]
11. What happens if the chatbot gives an incorrect or misleading answer?
While RAG improves accuracy by pulling from real sources, mistakes can happen. If you notice incorrect information, you can report it to us at [contact us email], and we will review and refine the chatbot’s knowledge base to improve future searches.
12. How can I trust that the AI is not biased?
The chatbot prioritizes “official content” from the organization, and trusted community-generated content over general AI-generated responses. This ensures that industry experts, professionals, and community members drive the accuracy and relevance of the information provided to you.
13. Can I see the sources used to generate an answer?
Yes! The chatbot provides references for the information it retrieves, so you can always check the original sources.
14. Why is this better than just using Google or ChatGPT?
Google searches the entire internet, which may include unreliable or irrelevant sources. ChatGPT is trained on those same sources Our chatbot is focused on content created by us and our community of experts, making it more precise and useful for members of our community.
15. Will AI take over all community discussions?
Absolutely not! The chatbot is a tool for enhancing engagement, not replacing discussions. It helps surface useful information faster, so community members can focus on deeper conversations and collaboration.
16. How can I provide feedback on the chatbot’s performance?
We welcome your feedback! You can report issues or suggestions by contacting our support team to help refine the experience.