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What’s Working Now: Adapting your Strategy to Drive Engagement and Revenue

With the absence of in-person events, associations are challenged with finding new ways to drive engagement with their audiences and to recapture lost revenue. Join us for this informative session to learn more about the top tips, latest tools and newest trends to overcome these challenges. We...

 Nov 12, 2020 | 04:00 PM - 04:45 PM ET

The Conference Hall is Closed: Why the Integration of Community and eLearning is Critical Right Now

With learning almost entirely online and every event seeming to have the word “virtual” in the title, it’s become more imperative to have an online strategy to fill the void of canceled events. In this session, CommPartners CEO, Rich Finstein, will share strategies for leveraging the synergy and...

 Nov 11, 2020 | 04:00 PM - 04:45 PM ET

Product Roadmap

Come join our product leaders on stage as they talk about how we're building our products to help you drive engagement and retention with your members. We'll talk about community, engagement and more... Featuring : David Jovel, Product Manager, Higher Logic Heather McNair, Chief Community...

 Nov 10, 2020 | 01:00 PM - 01:30 PM ET

Fireside Chat

Jeff Breunsbach leads a Q&A style session. He'll be joined by Kevin, Jay, Heather and James to talk more about how 2020 has changed the community and engagement landscape. Featuring : Kevin Boyce, Chief Executive Officer, Higher Logic Heather McNair, Chief Community Officer, Higher Logic...

 Nov 09, 2020 | 01:30 PM - 02:15 PM ET

Welcome Keynote and Awards

Let's kickoff Super Forum 2020 with a bang! Hear from our Leadership team on how we're helping you build, retain and grow your members. There will be Keynotes from our CEO, Kevin Boyce, and our Chief Customer Officer, Jay Nathan. We'll end with our "All About You" Customer Award Winners. ...

 Nov 09, 2020 | 01:00 PM - 01:30 PM ET

Web Leading: The New Web Tracking

If you're using web tracking, are you using it to its full potential? Web leading is the next generation of web tracking. It involves taking your tracking information and turning it into actionable data you can use to lead your customers through the web to what they want, when they want it. Get...

 Nov 12, 2020 | 04:00 PM - 04:45 PM ET

Onboard, Renew, and Win Back Members with Automation

Take control of your automated campaign strategy with brand new campaign template workflows. Join us for an up-close view of our best practice automated campaign workflows to help nurture the membership lifecycle. Created to help you drive process efficiencies while providing audiences with...

 Nov 12, 2020 | 03:00 PM - 03:45 PM ET

The Engagement Playbook of the Future: Strategies for Sticky Communities

Communities show long-term engagement growth across industries, which begs the questions: What are the most successful communities doing right? Which tactics are they using to keep users coming back? Why are some communities ‘stickier’ than others? We sifted through hundreds of communities’ data...

 Nov 12, 2020 | 01:00 PM - 01:45 PM ET

Special Interest Groups: Expanding The Value Of Your Community

More than ever, members are looking for ways to connect beyond what they find in your community. Allison Able & Shannon Emery will discuss what it takes to make special interest groups/affinity groups happen by sharing keys to success and lessons learned. Presenter 1 : Allison Able,...

 Nov 10, 2020 | 02:00 PM - 02:45 PM ET

Creating a Safe Space for your Community Members

To assist with monitoring and addressing inappropriate behavior such as trolling, overly promotional or harassing posts, the American Association for the Advancement of Science developed robust protocols, canned responses and enhanced T&Cs to help make our community a safer space for members...

 Nov 11, 2020 | 02:00 PM - 02:45 PM ET