The Psychology of Online Community Management
Online communities are composed of human beings, and human beings are complicated! Over the past ten years, my approach to online community has been shaped and re-shaped by findings from the social sciences, which has allowed me to create healthy, self-sustaining systems. If you don't know your cognitive load theory from your motivation theory but want to learn what makes your community members tick, this session is for you.
Presenter: Lindsay Starke, Lead Community Strategist, Higher Logic