Higher Logic Hearts HUG

By Lauren A. Wolfe posted Feb 10, 2015 04:55 PM



Higher Logic clients love our Higher Logic Users Group (HUG) and so do we! It’s the perfect example of a dynamic and happy online community. We couldn’t be more in love with the engagement.

HUG helps Higher Logic clients get the most out of their investment and is the home base for all things community management. Every day hundreds of messages are exchanged – the conversations and contributions are pretty sweet – and we want to share them with you. This is our community love story.

Stats We Love*

  • 8,251 HUGGERS
  • 8,956 connections made
  • 98 entries in the Go-To-Market Resource Library
  • 33,561 content contributions
  • 108,000 total messages
  • 49 million emails sent

Contributors We Love

Engagement is the name of the game in HUG and everyone participates – clients, partners and our Higher Logic team of experts. If you’re a community manager searching for an answer or want to share an idea or story – this is the place. There is no other online community like it out there. Our top four contributors add, respond and rate content, conversations and resources weekly. They are:

Conversations We Love

Discussion topics range from new user FAQs and engagement, to advanced product discussions and training. It’s great to see Higher Logic clients and staff working together in real time to collaborate. Members of HUG can access the community from their desktop, mobile device or tablet. We love all 
87 of the HUG communities, but here are our top current conversations:

  1. Bootstrap layout ideas
  2. Adding social share buttons to blog posts
  3. Ideas for a "How to get started" FAQ for our non-techie members

Blogs We Love: The Top Three Most Viewed

  1. Higher Logic Email - Improving Reliability, Scalability, Deliverability and Transparency
  2. You Shared Your Higher Logic Experience - We Listened!
  3. Five Lessons From Great Community Managers

Education We Love

Providing great education to the HUG community is a priority. The sweetest complimentary training programs include: The HUG Super Forum, Higher Logic Academy, SNAP Training, The Higher Logic Mentor Match Program and The Higher Logic Learning Series. Plus every month new content items – like white papers, tip sheets and eBooks – are released and provided un-gated to every client.

Love Notes

Leave us some love. What do you enjoy most about HUG? Anything you need that would make the experience sweeter? We want to know.

*Statistics reported from inception to February 2015.





Feb 13, 2015 09:53 AM

Cindy THIS IS SUPER SWEET!!! We're so glad to hear your kind comments about HUG. And thank you so much for sharing your blog post with the community. Awesome idea.

Feb 12, 2015 07:38 PM

We love HUG back! I personally use HUG for everything, from learning how to do something myself to "paying it forward" and helping someone else learn how to do something.
And Lauren, I loved this blog so much, I copied it on AISAP ( ... artwork by moi!

Feb 12, 2015 01:17 PM

Hi Sharon! Thank you for the comment. You made my day. Great idea. Please use whatever you want and if you want access to the vector (layered) art files, I'm more than happy to send them to you.

Feb 12, 2015 01:12 PM

Would love to replicate this for our community site. Great blog title and content idea. Really helps the members of the community see what is rising to the top.